Communication
Sara-Jane can be reached by email, Facebook business page messages and phone (+64 021 141 6583) from Monday to Friday between 9am and 3pm during New Zealand School Term time. Sara-Jane will endeavour to get back to you within 3 business days during these days and times. To keep creativity flowing, phones are set to silent, please don't be put off if you receive voicemail. 

Design ownership
Any design concepts that are sent to you during the design process are owned by DGD and permission is not given for them to be reproduced by anyone else, or to be posted on social media. Once a design is approved and fully paid for, you, the client, will own the finished design (this does not include the working files). Unused design concepts remain the property of DGD and may be used for other clients in the future. If a client terminates their business for any reason and no longer uses the designs created for their business, after a period of twelve months since the business was closed DGD has the right to recycle the designs if desired. DGD retains personal rights for the use of completed projects as examples in their design portfolio and marketing materials (unless other arrangements have been made).

Revisions
The design fee includes the specified number of revisions in the package chosen. Additional revisions or alterations are charged hourly.

Free website updates
Upon completion of your website you can receive up to 2 hours worth of text updates at no extra cost. I offer this free update service as a safety net in case you've decided to change your pricing structure, contact details, or other information that you may have overlooked during the project timeline. This offer does not include adding additional pages, purchasing or replacing stock imagery, or adding new products within the shop feature. Valid for first 6 months from date of site launch. Any alterations over 2 hours will be charged hourly.

Images
Any images supplied to DGD for use in a design project must be high resolution and accompanied by appropriate written approval of the photographer. DGD will not be responsible for any legal issues or copyright breaches as a result of the use or printing of supplied images. DGD can source high resolution stock images with the correct commercial license rights on your behalf, DGD requires full payment prior to approved images being downloaded. DGD is not responsible for colour variation occurring if the image requires conversion from RGB to CMYK. 

Approval of Artwork
Whilst DGD takes all care to avoid errors, DGD is not responsible for any spelling, grammatical, typographical errors, omissions or incorrect information in the final product. It is the client’s responsibility to thoroughly check all proofs and give their approval via email before the final work will be released to the client and/or sent to print upon payment being received. Any changes that are required post approval will incur an additional design fee to cover the time it takes to make the changes. 

File Supply
Logo files are supplied electronically to the client in print and web-friendly formats. You can find more information about these files types on my blog page. Print files will be supplied as high resolution PDFs with crop marks and bleed. If other file types are required please specify when asking for a quote, if unsure of file type requirements please explain your planned use. All original artwork and source files remain the property of DGD unless otherwise arranged; there will be a fee for supply of original artwork and source files. All supplied artwork can only be used for its intended purchase, and must not be altered. 

File Storage
It is recommended that you download and store any files sent to you in your own secure Cloud storage system. Any links to files sent to you are temporary and purely for you to gain access to your files. After 30 days there will be a NZ$30.00 fee to resupply files/links. After 2 years the fee increases to NZ$80.00.

Colour Variation
Please note there may be colour variation between the screen and final product. This occurs due to differences in the way colours are managed on the screen (RGB) and print (CMYK). Screen proofing is not indicative of the final print result, printed colours can vary between printing companies, jobs and different print runs. DGD will not be responsible for any colour variations on printing as these factors are beyond control.

Payment
The client agrees to pay a 50% deposit prior to commencement of the design project. This deposit secures the project into DGD's schedule. 50% of the deposit is non-refundable once the design process has commenced. If client feedback takes longer than three (3) weeks DGD reserves the right to invoice for work created thus far. The balance is payable before release of final files. Any additional charges (stock images, non-standard typefaces, printing etc.) are due at the time they are incurred and must be paid for upfront. Alterations outside of the package description are charged at an hourly rate. Payments are due seven (7) days from issuance of invoice, unless otherwise arranged. Invoices are non-assignable; under all circumstances the person or organisation that hires DGD is liable for payment in its entirety and is/are responsible for payment by the due date. A NZ$15.00 weekly service charge may be billed against overdue invoices/late payments. Late payments and/or lack of communication regarding invoices will not be tolerated and may result in the use of a debt collection agency. All collection agency fees and penalties are the responsibility of the client.

Cancellations / Refunds
You, the client, and Sara-Jane of DGD may determine to cancel a design job at any time, if the design work/relationship is thought to be unsatisfactory by either party. Written confirmation is required for any cancellation. 50% of the deposit is non-refundable once the design process has commenced, this is deemed to have occurred on receipt of a completed design brief and agreement on the design quote from the client and once sketching or designs have started. If a design project is canceled by the client prior to project completion a pro-rata payment may be applicable on any project that is more than 50% complete (as determined by DGD) for time spent on the project before the cancellation notice was received. In the event of project cancellation DGD retains ownership of all original artwork and therefore cannot be reproduced by anyone else.  

Privacy Policy
Your privacy is important. DGD respects your privacy and personal details. Any information supplied to DGD during the design process will be solely used for that purpose and not disclosed to any third parties without written consent of the client. Your email address will be added to the DGD mailing list in order to keep you up-to-date on DGD availability around busy periods. You are welcome to unsubscribe from this list at any time.

Acceptance of DGD Terms and Conditions
Acceptance of these terms is automatically activated once a project is agreed to and booked into my schedule.

Closing Statement
Thank you for taking the time to read these terms and conditions. If you have any queries please get in touch with Sara-Jane. This agreement is made between you the client, and DGD.

Updated: January 2020.