FREQUENTLY ASKED QUESTIONS
All about hiring Designerbloom for your graphic design services
Can we chat?
Absolutely! If you love my portfolio, are happy with my pricing, and are interested in working together, please contact me and we can arrange a convenient time to call. Please note my time is very important to me so please only request a call if you are genuinely interested in hiring my services. To keep my creativity flowing, I work with my phone on silent, so please don't be put off if you receive my voicemail.
Do you create all of your own work?
Yes. I do not sub-contract out projects, you will be working directly with me at all times. Each design I create has been carefully hand-crafted by me to create a perfectly balanced visual result.
Can you sort the printing too?
I do not physically print products myself but I have some excellent industry contacts who I regularly work with. If you would prefer, I can work with your local printer and follow their design guidelines, and supply you with the finished print-ready file/s to forward on to them.
Can you send me my logo fonts?
When fonts are purchased they are installed on the computer where the purchase was made, and as such they are considered to be software. Like other software, when you buy a font, you are actually buying a license to use it and agreeing to conditions set out by the seller. The license is a document that outlines those conditions. I purchase licensed fonts, which means I cannot send those font files to my clients. If you require your logo font files, you will need to buy a license yourself. In most cases, I will alter my fonts to custom create your logo, and therefore it is often not necessary for you to have access to the font used in your logo. It is also best practice to not use the same typeface used in your logo for other parts of your marketing.
What are your payment terms?
I require a 50% non-refundable deposit in order to book a space in my schedule for your design creation. The remaining balance is to be paid before final artwork is sent to you or sent to print. I accept payments via NZ bank transfer or PayPal. Designerbloom is non-GST registered.
Can you do free work for my charity?
I already support a selection of charities including The Brain Garden Trust, Te Kahu Tiu and The Outpawed Rescue Trust, but I do offer discounts to small-scale NFPs.
What if I don't like your design?
I’m very selective about the work that I do, and will refer you to another designer if I feel that I am not the best fit for your project. I always work to my highest standards within the confines of the timescale, brief and budget provided. Sometimes I hit the nail on the head first time, sometimes it can take some revisions, but I always ensure that my clients walk away satisfied.
What is a responsive website, and how do you build them?
A responsive website automatically adapts and changes to fit the device you’re reading it on. This means that the website will be viewable from any device, whether you are viewing it on a desktop computer, laptop, tablet or mobile phone. Google now gives responsive websites priority on their search engines over non-responsive sites. All of the websites I build are mobile friendly and responsive.
What is CMS and Rocketspark?
CMS stands for Content Management System. CMS websites allow clients to add and edit their own website pages through a personal login area. I design and build all my websites using the Rocketspark platform, which offers a well supported CMS, and allows clients the flexibility to update and change the content of their own pages whenever required.
Why do you use Rocketspark?
Rocketspark has so many advantages over static HTML websites. I have created a page all about why I use Rocketspark. Here is an overview:
- Rocketspark is favoured by google when you add in SEO information, making your pages easier to find in google
- Rocketspark creates responsive sites which means they will display exactly as you want them to on any device
- Rocketspark has many plugins that can be added to your website to extend the functionality of it
- Rocketspark is very easy to learn and use, even for beginners
- Updating content is very easy for anyone, even with no knowledge of code, and you can do this from anywhere in the world by logging in to your account
- Rocketspark software is updated frequently
- Rocketspark is safe and uses SSL on all its sites
- You can easily integrate Rocketspark with social media such as Facebook and Instagram
- Rocketspark adheres to all the Web Standards and keeps your website Internet compliant.
What is SEO?
SEO stands for Search Engine Optimisation and it is the process of getting search engines such as Google to find your website and rank it accordingly. The higher you are ranked in Google, potentially the more traffic and customers you should receive. There are ways in which you can optimise your Rocketspark website so that it’s more attractive to search engines. When I build Rocketspark websites I add SEO information to them so that Google index’s it correctly and search engines pick the site up.